Refund policy

If consumers/customers refuse packages, we issue a credit with a 15 percent restocking fee. We will need the Po number or order number in order to issue the credit. We also need to know why the customer/consumer refused shipment.

If consumers/customers order the wrong product and realize it after the order has been placed and shipped, the customer then has to return the product at their own expense. But the customer/consumer needs to let us know this so we can issue an RMA number. The RMA number is what gets the packages through our doors here. Otherwise, our shipping dept has no clue why products are being returned and can’t tell the customer service rep a product has been returned. Once all of this is done, we will then issue a credit and there will be a 15 percent restocking fee.

Return Address

FloralMart
RMA#
xxx Marvin St
xxx Arkansas 72xxx

If this is our fault, meaning order entry error, shipping error we will take care of it. We will issue RMA numbers, Call Tags, and then issue a credit once product has been returned. We do not send out boxes for returns.

If it’s a damaged shipment, we will file a claim with Fedex Or UPS since it’s under our account. We will need pictures of the damaged products, along with the order number and PO number.

The products that have been returned to us-please provide order numbers and or PO numbers and do you know why these were returned?

Hope this answers all of your questions.

Please let us know if you need anything else.